Frequently Asked Questions

What does NineAxis do?

NineAxis is a UK-based facilities management company providing professional technical, environmental, workplace support and specialist facilities management services. We help organisations and property owners maintain safe, compliant, efficient and well-managed environments through tailored service solutions designed to meet their operational needs.

Where does NineAxis operate?

NineAxis is based in the United Kingdom and provides facilities support services across a range of sectors. Depending on the nature and location of the engagement, services may be delivered directly or through our trusted network of approved specialist service partners. Please contact us to discuss your specific location and service requirements.

Which industries do you serve?

NineAxis supports clients across a broad range of sectors, including commercial offices, residential developments, healthcare, education, retail, hospitality, industrial and manufacturing, public sector organisations, and private residential properties. Our services are tailored to the unique operational, compliance and service requirements of each client, regardless of sector or property type.

Do you provide services for both businesses and residential properties?

Yes. NineAxis provides facilities support solutions for businesses, organisations and private residential properties. Whether you require ongoing facilities management, scheduled maintenance, specialist support or a one-off service, we work with you to develop a solution that meets your specific requirements.

Everything You Need To Know About NineAxis

What facilities management services does NineAxis offer?

NineAxis provides a comprehensive range of facilities support services across four core categories:

* Technical Services – including planned preventive maintenance (PPM), reactive maintenance, electrical, mechanical, plumbing and HVAC services.

* Environmental Services – including commercial cleaning, washroom hygiene, waste management, pest control and grounds maintenance.

* Workplace Support Services – including reception, concierge, mailroom, porter, caretaking and office support services.

* Specialist Services – including specialist cleaning, statutory compliance support, inspections and other tailored facilities management solutions.

Can I request a one-off service?

Yes. In addition to ongoing facilities support services contracts, NineAxis also undertakes one-off services, subject to availability and the nature of the work. Whether you require a single maintenance visit, specialist cleaning, grounds maintenance or another facilities-related service, we will assess your requirements and provide a tailored quotation where appropriate.

Do you offer ongoing maintenance contracts?

Yes. NineAxis offers both scheduled and ongoing facilities management solutions tailored to the operational needs of each client. Depending on your requirements, we can provide planned preventive maintenance (PPM), routine inspections, recurring environmental services and integrated facilities management under an agreed service schedule.

Our maintenance programmes are designed to help improve operational efficiency, minimise unplanned disruptions and support the long-term performance of your property and assets.

Do you provide emergency facilities management support?

Where appropriate, NineAxis can provide emergency or priority support for urgent facilities management issues. The availability of emergency services depends on the nature of the incident, the location, the client’s service agreement and resource availability at the time of the request.

If you experience an urgent issue that poses a risk to people, property or business operations, we encourage you to contact us immediately so that we can assess the situation and coordinate an appropriate response.

How do I request a quotation?

Requesting a quotation is simple. You can submit your enquiry through our Request a Quote page, contact us by email or telephone, or use any of our approved communication channels.

To help us prepare an accurate proposal, we recommend providing information such as the property location, the services required, the size of the site (where applicable), your preferred commencement date and any specific operational or compliance requirements.

Our team will review your requirements and provide a tailored quotation based on the information supplied.

Is there a charge for requesting a quotation?

No. NineAxis provides quotations without obligation. Following an initial review of your requirements, and where necessary a consultation or site assessment, we will prepare a tailored proposal outlining the recommended services, scope of work and commercial terms.

For larger or more complex projects, additional information or a site visit may be required to ensure the quotation accurately reflects your operational needs.

Do you carry out site assessments before providing a quotation?

Where appropriate, yes. For certain services or more complex projects, NineAxis may recommend a site assessment before preparing a final quotation. This enables us to better understand your property, operational requirements, potential risks and service expectations.

Conducting a site assessment helps ensure that our recommendations, scope of work and pricing are accurate, practical and tailored to your specific needs.

How long does it take to receive a quotation?

Our aim is to prepare and issue quotations as promptly as reasonably practicable. The timeframe depends on the nature, size and complexity of the services requested, as well as whether additional information or a site assessment is required.

Where further clarification is needed, a member of the NineAxis team will contact you to ensure your quotation accurately reflects your requirements before it is finalised.

What happens after I accept a quotation?

Once you accept a quotation, NineAxis will begin the mobilisation process. Depending on the nature of the engagement, this may include confirming the scope of work, agreeing service schedules, completing any necessary documentation, allocating resources and coordinating with relevant personnel or approved service partners.

Before service delivery begins, we will ensure that communication channels, operational arrangements and client expectations are clearly established to support a smooth and efficient start to the engagement.

Do you use your own staff or subcontractors?

NineAxis delivers services through a combination of qualified personnel and a carefully selected network of approved specialist service partners and subcontractors, depending on the nature of the work.

Regardless of the delivery model, NineAxis remains your primary point of contact and is responsible for coordinating services, maintaining quality standards and ensuring a consistent, professional client experience.

How does NineAxis ensure the quality of its services?

Quality is central to everything we do. NineAxis follows structured service delivery processes supported by operational oversight, quality inspections, performance monitoring and client feedback.

We regularly review our services to identify opportunities for improvement and work proactively to maintain high standards of professionalism, reliability and customer satisfaction across every engagement.

What if I’m not satisfied with the service provided?

At NineAxis, client satisfaction is a priority. If you are dissatisfied with any aspect of our service, we encourage you to contact us as soon as possible so that we can understand your concerns and work towards a prompt and fair resolution.

Where can I download the NineAxis Service Guide?

Our Service Guide is available to help clients understand how we work, the services we provide and the standards they can expect when engaging with NineAxis.

You can download the latest version of the Service Guide from the Service Guide page or through the download link provided on our website. The guide includes information on our service delivery process, client commitments, quality standards, health and safety, communication procedures and other key aspects of our operations.

Is NineAxis insured?

Yes. NineAxis is committed to operating responsibly and maintaining appropriate insurance arrangements for the services we provide. The type and level of insurance maintained may vary depending on the nature of the engagement and applicable legal or contractual requirements.

Where appropriate, evidence of relevant insurance cover can be made available upon request, subject to confidentiality and legal considerations.

Does NineAxis comply with UK health and safety requirements?

Yes. Health and safety are fundamental to the way NineAxis operates. We are committed to delivering our services in accordance with applicable UK health and safety legislation, recognised industry standards and safe working practices.

Where appropriate, we carry out risk assessments, comply with client site procedures and promote a proactive safety culture across all our operations. Our personnel, approved service partners and subcontractors are expected to uphold the same high standards while working on client premises.

For more information, please refer to our Health & Safety Statement.

How does NineAxis protect client information?

NineAxis recognises the importance of protecting confidential information and handling personal data responsibly. We maintain appropriate administrative, organisational and security measures to help safeguard client information throughout every engagement.

Information is accessed only by authorised personnel or approved service partners where necessary for the delivery of agreed services. We are committed to handling personal data in accordance with applicable data protection legislation and our Privacy Policy.

For further information, please refer to our Privacy Policy.

How can I contact NineAxis?

You can contact NineAxis by telephone, email or through the contact form on our website. Whether you have a general enquiry, require a quotation or need assistance with an existing service, our team is committed to providing a prompt, professional and helpful response.

Our current contact details and business hours are available on our Contact Us page.

Where is NineAxis located?

NineAxis is a UK-registered facilities support servcies company. Our registered office is located in London, and we deliver services at client premises or remotely where appropriate.

As a client-focused organisation, meetings are arranged by prior appointment and may take place at the client’s location, online or at another mutually agreed venue.

Our registered office details are available on the Contact Us page.

How can I become a NineAxis service partner?

NineAxis is committed to building a trusted network of professional service partners and specialist contractors who share our commitment to quality, safety and customer satisfaction.

If your organisation provides facilities management or related specialist services and is interested in working with NineAxis, you can submit an expression of interest through our Become a Partner page. Applications are reviewed as part of our partner assessment process, and successful applicants may be invited to join the NineAxis Partner Network, subject to our onboarding and compliance requirements.